Last updated: October 23, 2026

Cancellation and Refund Policy

DemaFora Health

Effective date: [EFFECTIVE DATE]

Last updated: [LAST UPDATED DATE]

This policy explains how to cancel your DemaFora Health membership and when refunds are available. It is part of our Terms of Service at [LINK].

1. Membership plans and automatic renewal

Your membership renews automatically and your payment method on file will be charged at the start of each new billing period until you cancel. We will show the price and renewal terms before you purchase and ask for your consent. For annual plans, we will send a reminder [NUMBER] days before renewal [COUNSEL TO CONFIRM TIMING PER STATE LAW].

2. How to cancel

You can cancel at any time, for any reason, using any of these methods:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE], [SUPPORT HOURS AND TIME ZONE]

We will confirm your cancellation by email. To avoid being charged for the next billing period, cancel before your renewal date. [COUNSEL: confirm whether a cutoff (e.g., 24 hours before renewal) applies.]

3. What happens when you cancel

• Your membership stays active through the end of the billing period you've already paid for, unless a refund is issued as described below.
• No further membership charges will be made after cancellation.
• Any medication orders already submitted or shipped before cancellation will still be processed and may still be billed. [DECISION]
• Your health records stay with Elite Care Health as required by law. You can request copies from Elite Care Health.

4. Refunds — monthly plan

[OPTION A: Monthly membership fees are non-refundable. When you cancel, you keep access through the end of the current month and are not charged again.]

[OPTION B: If you cancel within [NUMBER] days of your first charge and have not completed a Provider consultation, you may request a full refund of that month's membership fee. Otherwise, monthly fees are non-refundable.]

5. Refunds — annual plan

[OPTION A: No prorated refunds. Annual membership fees are non-refundable after [NUMBER] days from purchase/renewal. When you cancel, your membership stays active until the end of your annual term and will not renew.]

[OPTION B: Prorated refund of unused months. If you cancel an annual plan, we will refund the unused full months remaining in your term, calculated as [ANNUAL PRICE ÷ 12 × unused full months] [less any discount received versus the monthly price / less any fees] [DECISION].]

[OPTIONAL: Full refund if you cancel within [NUMBER] days of purchasing or renewing an annual plan.]

6. Medications

Prescription medications that have already been dispensed by the pharmacy are generally not refundable and cannot be returned, because of safety and pharmacy regulations. [DECISION: confirm who sets and administers medication refund rules — DemaFora, Karpa Health, or Rx Ave — and whether exceptions apply.]

If your medication arrives damaged, incorrect, or doesn't arrive, contact us at [SUPPORT EMAIL] within [NUMBER] days and we will work with Rx Ave to make it right.

7. Lab panels

[DECISION: Refund rules for lab panels, including the lab-panel entry offer — e.g., refundable if cancelled before the sample is collected; non-refundable once processing begins.]

8. If you are not prescribed treatment

A membership gives access to evaluation by a licensed Provider; it does not guarantee a prescription. If a Provider determines that treatment is not appropriate for you, [OPTION A: your membership fee for the current period is non-refundable, but you can cancel to avoid future charges] / [OPTION B: you may request a refund of your first membership payment] [DECISION].

9. How refunds are issued

Approved refunds go back to your original payment method within [NUMBER] business days. Your bank may take additional time to post the credit.

10. Questions

[LEGAL ENTITY NAME] (DemaFora Health) [MAILING ADDRESS] Email: [SUPPORT EMAIL] | Phone: [SUPPORT PHONE]